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AI on user data. Your users' details stay in the EU.

Support tickets, bug reports and feedback are full of emails, user IDs and customer names. GoalCube swaps them for codes before the AI sees them – so your team can use AI for support and product insight without sending your users to the US.

Join the waitlistWhat can you use AI for?
  • Faster supportThe AI groups tickets and suggests replies – with codes instead of users.
  • Your customers' customers protectedUser IDs, emails and account names are hidden, even in log extracts.
  • Ready for your customers' questionsShow in your security overview that data stays in the EU when you use AI.
GoalCube Data VaultFictitious data
Support tickets October 2026 · 4 rows
Show
Your dataStays in the EU with GoalCube
UserEmailAccountPlan
Sophie Walshsophie.walsh@example.comACC-55120Pro
Oliver Cassidyoliver.cassidy@example.comACC-55871Free
Francesca Zammitfrancesca.zammit@example.comACC-56002Team
Michael Fennellymichael.fennelly@example.comACC-56310Pro

Support ticket Since the update I can't log in. The error code is 403. My username is sophie.walsh@example.com.

What the AI seesIn ChatGPT, Claude or Copilot
UserEmailAccountPlan
[PERSON_1][EMAIL_1][KONTO_1]Pro
[PERSON_2][EMAIL_2][KONTO_2]Free
[PERSON_3][EMAIL_3][KONTO_3]Team
[PERSON_4][EMAIL_4][KONTO_4]Pro

Support ticket Since the update I can't log in. The error code is 403. My username is [EMAIL_1].

Task for the AI: Group the support tickets by cause, and suggest the three most important fixes.
The answer in GoalCubeNames filled back in, only on your side

Two tickets are about login after the update (Sophie Walsh and Francesca Zammit); that's the most important bug. Oliver Cassidy is asking for their account to be deleted – pass it to the controller. Michael Fennelly wants an export to Excel.

The AI’s answerPseudonyms only

Two tickets are about login after the update ([PERSON_1] and [PERSON_3]); that's the most important bug. [PERSON_2] is asking for their account to be deleted – pass it to the controller. [PERSON_4] wants an export to Excel.

12 sensitive values hidden from the AINo real names left the EU

Fictitious data. Point at a name or a pseudonym to see what belongs together.

What can you use AI for?

Choose a task. GoalCube works out the risk under the EU AI Act with fixed rules and tells you what to do.

GoalCube AI MapFictitious data
What will the AI be used for?
Minimal risk

Low risk. GoalCube hides emails, account IDs and names.

Limited risk

Users must be able to see they're chatting with an AI (Article 50 AI Act).

Minimal risk

Low risk under the AI Act, but users must be told in your privacy notice (Article 13 GDPR).

Decision about a person

An automatic closure can affect the user significantly. A person should be able to review the case (Article 22 GDPR).

The example is simplified. In GoalCube you answer a few questions, and the classification follows fixed rules.

What the law says

You may be a processor

If you process data for your customers, you're a processor, and the AI provider becomes a sub-processor. That must be in your contracts.

Article 28(2) and (4) GDPR

Users can ask for erasure

Erasure and access requests must be handled within one month – including data that has been through an AI.

Articles 12, 15 and 17 GDPR

Building AI into your product?

Then you may be a provider under the AI Act with obligations of your own, such as letting users see they're talking to an AI.

Article 3(3) and Article 50 AI Act

Short and simplified. GoalCube helps you follow the rules; it is not legal advice.

Your staff keep working. GoalCube keeps track of the rest.

Low risk is approved automatically under fixed rules. Anything that needs a human lands on This week’s list – typically around 5 minutes a week.

The employee
Your AI

Group October's 312 support tickets by cause, and find the most important bug.

All goodLow risk. Approved automatically under your rules.

The most important bug is login after the update (41 tickets). Users' emails and account IDs are only at GoalCube.

The person in charge
This week’s listFictitious data

4 awaiting a human · approx. 5 minutes

Waiting for you

  • Confirm new use: support chatbot in the appLimited risk · must show it's an AI
  • Check: automatic account closureDecision about a person · needs a person

Approved automatically

  • Summary of customer enquiriesLow risk · approved automatically on Monday
  • Overview of supplier contractsLow risk · approved automatically on Tuesday

What you need

Start free with the overview. Add protection when you want to use AI on real data.

AI Map

Map

0 € per month

  • AI inventory and AI policy
  • Training with proof
  • Deadlines, templates and report
Recommended for you

Data Vault

Map and protect

from 9 € per month

  • Everything in AI Map
  • AI on your data, data stays in the EU
  • Secret terms and documents

Data Vault + Human Decision

GoalCube for HR

from 15 € per month

  • Everything in Data Vault
  • A person decides on cases about people
  • Passkey, log and timestamps

See all prices All prices are per month and exclude VAT. Pay yearly and get 2 months free. Prices apply from launch, which we expect in November 2026.

Questions and answers

What if we're a processor for our customers?

Then you may only use an AI provider as a sub-processor if your customers have approved it. With GoalCube the AI only gets codes, but it's still processing that must be in the contract.

Are log files personal data?

Often, yes. IP addresses, user IDs and emails in logs are personal data. Remove or replace them before an AI reads the log.

Does the AI feature in our app have to follow the AI Act?

Yes, and you may be the provider of an AI system. For chatbots, the transparency obligation in Article 50 applies from 2 August 2026.

Read more

Other solutions for customers

Ready to use AI on user data?

We expect to launch in November 2026. Join the waitlist and we’ll let you know when you can get started.