Typical forTravel agenciesBus and ferry operatorsAirlinesTour operators

AI on travellers. Passport numbers and names stay in the EU.

Delays, compensation claims and assistance requests come in waves. Let the AI sort them and draft replies – GoalCube hides names, passport numbers, booking codes and health details before the AI sees a thing.

Join the waitlist What can you use AI for?

Faster compensationThe AI finds the claims that meet the rules and drafts the reply.
Special needs protectedA wheelchair or an oxygen bottle is health data. The AI only sees codes.
Many languagesThe AI replies in the passenger's language. Names are added on your side.

GoalCube Data VaultFictitious data

Compensation claims October 2026 · 3 rows

ShowYour dataWhat the AI sees

Your dataStays in the EU with GoalCube

Passenger	Passport no.	Route	Delay (min)
Emma Brady	PA4827163	Dublin–Lisbon	215
David Kinsella	PB5938274	Cork–Amsterdam	45
Maria Camilleri	1049586	Malta–Rome	240

Passenger's claim We landed over three hours late and missed our connection. Passport number PA4827163. Emma Brady

What the AI seesIn ChatGPT, Claude or Copilot

Passenger	Passport no.	Route	Delay (min)
[PERSON_1]	[ID_1]	Dublin–Lisbon	215
[PERSON_2]	[ID_2]	Cork–Amsterdam	45
[PERSON_3]	[ID_3]	Malta–Rome	240

Passenger's claim We landed over three hours late and missed our connection. Passport number [ID_1]. [PERSON_1]

Task for the AI: Find the claims that are entitled to compensation, and draft replies.

The answer in GoalCubeNames filled back in, only on your side

Emma Brady and Maria Camilleri were delayed by more than 3 hours and are entitled to compensation; send a reply with the amount. David Kinsella was 45 minutes late; decline politely and explain the rules.

The AI’s answerPseudonyms only

[PERSON_1] and [PERSON_3] were delayed by more than 3 hours and are entitled to compensation; send a reply with the amount. [PERSON_2] was 45 minutes late; decline politely and explain the rules.

9 sensitive values hidden from the AINo real names left the EU

Fictitious data. Point at a name or a pseudonym to see what belongs together.

What can you use AI for?

Choose a task. GoalCube works out the risk under the EU AI Act with fixed rules and tells you what to do.

GoalCube AI MapFictitious data

What will the AI be used for?Handle compensation claimsChatbot for bookings and changesHandle assistance requestsFacial recognition at boarding

Minimal risk

Low risk when a member of staff approves the amount. Passport numbers and booking codes are hidden.

Limited risk

It must say it's an AI (Article 50 AI Act).

Sensitive data

Disability and health are sensitive (Article 9 GDPR). The AI may only see them without the name.

High risk

Biometric identification is listed in Annex III of the AI Act; verification that passengers choose themselves may be exempt. Needs explicit consent under GDPR.

The example is simplified. In GoalCube you answer a few questions, and the classification follows fixed rules.

What the law says

Passport numbers are identification numbers

Passport and ID numbers don't belong in a prompt. GoalCube finds ID numbers from every EU country.

Article 87 GDPR; Article 32 GDPR

Assistance is health data

Information about disability and special needs is sensitive and may only be used to help the passenger.

Article 9 GDPR

Biometrics demand more

Facial recognition is biometric data, a special category, and may be high-risk under the AI Act.

Article 9 GDPR; Annex III, point 1, AI Act

Short and simplified. GoalCube helps you follow the rules; it is not legal advice.

Your staff keep working. GoalCube keeps track of the rest.

Low risk is approved automatically under fixed rules. Anything that needs a human lands on This week’s list – typically around 5 minutes a week.

The employee

Your AI

Go through October's compensation claims, and draft replies to the ones entitled to compensation.

All goodLow risk. Approved automatically under your rules.

62 claims meet the rules, and the replies are ready. Passport numbers and names are only at GoalCube.

The person in charge

This week’s listFictitious data

4 awaiting a human · approx. 5 minutes

Waiting for you

Check use: assistance requestsSensitive data · needs a person
Confirm new use: rebooking chatbotLimited risk · must show it's an AI

Approved automatically

Summary of customer enquiriesLow risk · approved automatically on Monday
Overview of supplier contractsLow risk · approved automatically on Tuesday

What you need

Start free with the overview. Add protection when you want to use AI on real data.

AI Map

Map

0 € per month

AI inventory and AI policy
Training with proof
Deadlines, templates and report

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Data Vault + Human Decision

GoalCube for HR

from 15 € per month

Everything in Data Vault
A person decides on cases about people
Passkey, log and timestamps

See all prices All prices are per month and exclude VAT. Pay yearly and get 2 months free. Prices apply from launch, which we expect in November 2026.

Questions and answers

Can we use AI for compensation claims?

Yes. The AI can find the claims that meet the rules and draft replies. Let a member of staff approve the amount, and hide passport numbers and names.

Is a wheelchair sensitive data?

Yes. Information about disability and health is special category data. Use it only to provide assistance.

What about facial recognition at boarding?

It's biometric data and may be high-risk under the AI Act. As a rule it needs explicit consent and an alternative for people who say no.

Ready to use AI on passenger data?

We expect to launch in November 2026. Join the waitlist and we’ll let you know when you can get started.