Reference

All error messages in GoalCube, and what to do

For: EveryoneTakes Look upLast updated 18 October 2026

Short answer

Every error message GoalCube can show is listed here, grouped by area – upload, secret words, AI inventory, AI policy, course, decisions, users and access, and rules – with a short explanation of what to do. The list is pulled from the system, so it is always up to date. Search for the text of the message in the search box at the top.

General

Error message	What to do
… for "…" must be 2–80 characters.	Correct the length of the text in the field.
… has not replied yet. We will check the payment within an hour and switch you to yearly billing if it went through. Please do not try again in the meantime.	The message says what is missing or wrong. Fix it and try again.
… has not replied about the payment yet. We will check within an hour; you will not be charged twice.	The message says what is missing or wrong. Fix it and try again.
… is not responding right now. Try again shortly.	The message says what is missing or wrong. Fix it and try again.
The subscription has been cancelled, but the period is still running. Undo the cancellation under Plan instead of paying again.	You have already paid for the period. Undo the cancellation under Settings > Plan instead of paying a second time.
The subscription is no longer active, so the card has not been saved. Choose a plan under Plan.	The subscription ended while you were changing card, so the new card has not been saved. Choose a plan again under Settings > Plan.
The agreement has already been cancelled. You can undo the cancellation.	The agreement has already been cancelled, and your data will be deleted on the date shown under Settings > Account and data. If you want to continue, press "Undo the cancellation".
The alert does not exist.	For GoalCube staff only: the alert has already been closed. Reload the page.
Confirm the invoice details ("…") before payment.	GoalCube sells only to companies. Open the invoice details under Settings > Plan, tick "We buy as a company, not as a private individual." and save.
The amount must be whole cents (a whole number above 0).	For GoalCube staff only: write the amount as e.g. 12.50 and try again.
Pay to change plan.	That plan requires a subscription. Press the plan under Settings > Plan and pay by card.
Payment has not been switched on.	Payment by card has not been switched on at GoalCube yet. Write to contact@goalcube.eu.
Payment is only made at GoalCube.	The payment must be started from GoalCube's own page. Open Settings > Plan and try again.
The payment was declined or cancelled. Try again, or use another card.	The message says what is missing or wrong. Fix it and try again.
The payment was declined and the card has not been saved. Try another card.	The card issuer declined the payment. Try another card, or contact your bank.
The payment was declined. Change card and try again.	The card issuer declined the payment for the change (to yearly payment or to a larger plan). Nothing has been changed: you have the same plan and payment as before. Press "Change card" under Settings > Plan and try again.
The payment was not found. Go to Plan to see whether it went through.	The message says what is missing or wrong. Fix it and try again.
The payment was not found. Try again.	The payment page is too old or was started in another window. Start the payment again from Settings > Plan.
The payment has already gone through.	The message says what is missing or wrong. Fix it and try again.
The CVR number must be 8 digits.	Write the CVR number with 8 digits, e.g. 12345678. The field can also be empty for Danish companies.
Data is only deleted at GoalCube.	Datasets cannot be deleted from the AI. Go to Datasets at GoalCube.
Data is only uploaded at GoalCube.	Files cannot be sent to GoalCube through the AI. Go to Upload data at GoalCube.
The paid month could not be found. Switch to yearly billing at the next renewal.	GoalCube cannot work out the deduction for the month. Nothing has been charged. Switch to yearly once the month has been renewed, or write to contact@goalcube.eu.
The latest payment did not go through. Change card under Plan and we will try again; after that you can switch to a larger plan.	The latest renewal was declined. Change card under Settings > Plan; GoalCube will then try again within an hour. After that you can choose a larger plan.
A payment with Mollie is already in progress. Complete it, or wait half an hour and try again.	The message says what is missing or wrong. Fix it and try again.
A payment with Mollie is already in progress. Try again in half an hour.	The message says what is missing or wrong. Fix it and try again.
There is a refund on the period. Switch to yearly billing at the next renewal.	Money has been refunded for the paid month, or a refund is in progress. Nothing has been charged. Switch to yearly once the month has been renewed.
There is no cancellation to undo.	The subscription has not been cancelled, or the period has already ended. See the status under Settings > Plan.
There is no refund waiting to be recorded.	For GoalCube staff only: the refund has already been recorded. Reload the list.
There is no subscription to cancel.	You do not have a paid subscription, or it has already been cancelled. See the status under Settings > Plan.
There is no active subscription to switch.	You can switch to yearly only while a paid subscription is running and has not been cancelled. See the status under Settings > Plan; if the subscription has been cancelled, undo the cancellation first.
There is no active subscription to change the card on.	The card can be changed only while a paid subscription is running and has not been cancelled. See the status under Settings > Plan.
There is no active subscription.	You do not have a paid subscription at the moment. Choose a paid plan under Settings > Plan.
There are a lot of payments right now. Try again in an hour.	The message says what is missing or wrong. Fix it and try again.
A newer version already exists.	A new version is already waiting. Open it from the AI inventory and confirm it.
An error occurred. Error code …. Quote the code if you contact GoalCube.	Something went wrong at GoalCube. Try again. If it happens again, send the error code (GC- and 8 characters) and your customer number to contact@goalcube.eu. The code contains no details about you, and we can usually find the error for 90 days. See the article "What does error code GC-... mean?".
That requires ….	The feature is not included in your plan. See what the plans can do under Settings > Plan.
It could not be saved. Try again.	The connection was interrupted. Try again shortly.
Login failed. Try again.	Face ID, fingerprint or security key was not approved. Use the phone or computer you created your access on, and try again.
It did not work. Try again.	The connection was interrupted. Try again shortly.
The EU VAT register (VIES) is not responding right now, so the VAT number cannot be confirmed. The details are saved – try again shortly.	The European Commission's VAT register is down or slow. Your details have been saved. Try again shortly; no money is taken in the meantime.
The invoice does not exist.	For GoalCube staff only: check the customer's ID and the invoice number (e.g. GC-000123), and try again.
error	The cancellation of the agreement has been undone, but the subscription could not restart by itself. Open Settings > Plan and choose the plan again or press "Undo the cancellation".
System error	Something is not working as it should. Try again shortly, and write to us if it happens again.
Too many attempts. Try again in an hour.	Too many cancellations, undos or deletions in a short time. Wait an hour and try again.
Too many attempts. Try again later.	Too many attempts in a short time. Wait a quarter of an hour and try again.
Too many checks in a short time. Wait a minute.	The upload page checks the revealing words and the risk of recognition every time you change something. Many checks have been made in a short time. Wait a minute and then carry on correcting.
The connection has expired. Start again from your AI.	The login page was open for too long. Start the connection again from your AI and press "Give access" straight away.
GoalCube only sells to companies in the EU. Choose your country.	Choose the EU country the company is registered in. Companies outside the EU cannot buy GoalCube.
You already pay monthly.	You already pay monthly, so there is nothing to switch. See the status under Settings > Plan.
You already pay yearly.	You already pay yearly, so there is nothing to switch. If you want to pay monthly from the next renewal, press "Pay monthly from ..." under Settings > Plan.
You already have a subscription. Change plan, or switch between monthly and yearly under Plan.	You already have a paid subscription, so you do not need to pay again. Change plan, or switch between monthly and yearly, under Settings > Plan.
You already have a subscription. We are looking at the payment and will get back to you.	The message says what is missing or wrong. Fix it and try again.
You already have Personal data.	The trial with example data is only for the free AI use plan. You already have the Personal data plan and can use your own data under Personal data in the menu.
You have tried to pay many times today. Try again tomorrow, or write to contact@goalcube.eu.	The message says what is missing or wrong. Fix it and try again.
You chose to get your money back, so the cancellation cannot be undone. Choose a plan again when the refund is complete.	Once you have chosen to get a refund, the subscription ends. Wait until the Plan page shows that the money has been refunded, and then choose a plan again. That is a new purchase, which cannot be refunded.
You have chosen a different plan from the next period. Keep your current plan first, or switch to yearly billing at renewal.	You have chosen a smaller plan from the next period. Press "Keep" next to the current plan under Settings > Plan, and then switch to yearly – or wait for the renewal.
Not allowed	The message says what is missing or wrong. Fix it and try again.
Internal error. Error code ....	Your AI received an error from GoalCube. Try again in a new chat. If it happens again, send the error code and your customer number to contact@goalcube.eu.
invalid_client	The AI service asked for something GoalCube does not support. Remove GoalCube in your AI and connect again with the address from Connect AI.
invalid_grant	Access has expired or been interrupted. Connect again from your AI, log in with your passkey and press "Give access".
invalid_redirect_uri	The AI service wants to send the response to an address GoalCube does not know. Write to contact@goalcube.eu and say which AI you use.
invalid_request	The AI service asked for something GoalCube does not support. Remove GoalCube in your AI and connect again with the address from Connect AI.
invalid_target	The AI service asked for access to a wrong address. Use the address https://app.goalcube.eu/mcp from Connect AI.
The invitation has been used or has expired. Ask for a new one.	An invitation link can be used only once and expires after 72 hours. Ask the administrator to press "Invite" again and send a new link.
Your payment is with another payment provider. Write to contact@goalcube.eu and we will help.	The message says what is missing or wrong. Fix it and try again.
The card was not saved. Try again, or use another card.	SumUp did not save the card. Try again; if that does not help, use another card.
Only an administrator can pay for GoalCube.	Ask an administrator in your company to pay under Settings > Plan.
Only an administrator can do that.	The action requires the administrator role. Ask an administrator to do it.
Only an administrator can undo the cancellation.	Ask an administrator to press "Undo the cancellation" under Settings > Plan.
Only an administrator can invite people.	Ask an administrator to invite your colleague under Settings > Users and access.
Only an administrator can cancel the agreement or delete data.	Ask an administrator to do this under Settings > Account and data.
Only an administrator can switch between monthly and yearly.	Ask an administrator to open Settings > Plan and switch between monthly and yearly.
Only an administrator can change plan.	Ask an administrator to change plan under Settings > Plan.
Only an administrator can choose to get the money back.	Ask an administrator to open Settings > Plan and press "Get a refund".
Only at GoalCube.	The action can be carried out only on GoalCube's own pages, not from the AI or the window.
Log in again.	You have been logged out, e.g. because 12 hours have passed. Log in with Face ID, fingerprint or security key and try again.
The Monday email is only for companies with Personal data or People decisions and an active subscription.	With AI use (free), the Monday email does not come, and a test cannot be sent. See what is waiting in Tasks.
Temporary error. Try again shortly. Error code ….	GoalCube could not respond right now. Wait a moment and try again. If it still does not work, send the error code and your customer number to contact@goalcube.eu.
Mollie has not confirmed the payment yet. We will check again shortly – you will not be charged twice.	The message says what is missing or wrong. Fix it and try again.
The VAT has changed since the last payment, so you can switch to yearly billing at the next renewal.	Your invoice details now give a different VAT from the last payment (e.g. a new country or VAT number). Nothing has been charged. Switch to yearly once the month has been renewed.
The VAT number is not in the right format for ….	Check the VAT number. It must begin with the country's letters (e.g. DE, SE, EL for Greece) and have the right number of characters.
The VAT number could not be confirmed in the EU VAT register (VIES). Check the country and the number, and try again.	Check that the chosen country matches the VAT number and that the number is written correctly. If you are in doubt, see the number on your VAT registration.
The VAT number could not be confirmed in the EU VAT register (VIES). Check the number under the invoice details.	Open Settings > Plan, press "Correct invoice details" and check the country and VAT number. No money is taken until the number has been confirmed.
The VAT number must be confirmed again in the EU VAT register (VIES).	The number must have been confirmed within the last 30 days. Open the invoice details under Settings > Plan and save them again, and GoalCube will check the number.
The VAT number must be confirmed in the EU VAT register (VIES).	A VAT number from an EU country other than Denmark must be confirmed in VIES before you can pay. Save the invoice details, and GoalCube will check it.
Something went wrong. Check ... before you try again.	The message says what is missing or wrong. Fix it and try again.
Something went wrong. We are looking into it and will let you know. Do not try again in the meantime.	The refund could not be completed automatically. GoalCube will check it and let you know by email. Do not press again, so that the money is not sent twice.
Cancel the subscription below. You keep the plan until the end of the paid period.	Switching to AI use (free) requires the subscription to be cancelled. Press "Cancel subscription" under Settings > Plan.
The plan is only changed at GoalCube.	The plan cannot be changed from the AI. Go to Settings > Plan at GoalCube.
The period has ended. Wait for the next payment, then try again.	The paid month has just ended, and the next payment has not been taken yet. Wait until the Plan page shows the new period, then switch to yearly.
The period has ended. Choose the plan again with a card.	The paid period has ended, so the cancellation cannot be undone. Choose the plan again under Settings > Plan.
The price could not be calculated. Write to contact@goalcube.eu.	An error occurred in the price calculation, and nothing has been charged. Write to contact@goalcube.eu.
The trial has been used. It can only be used once.	You have already tried Personal data with example data. Choose the Personal data plan under Settings > Plan to use AI on your own data.
The refund does not exist.	For GoalCube staff only: the refund has already been recorded, or the invoice number does not match. Reload the list.
Rules are only changed at GoalCube.	Go to Rules at GoalCube.
Consent must be given on GoalCube's own page.	Press "Give access" on GoalCube's own page, which the AI opens – not from another page.
The page does not exist.	The address is wrong, or the feature is not switched on. Go back and use the menu.
Enter your name or initials.	The field is used in the audit log to show who did it. If you are logged in, your name is entered automatically.
Enter your name.	The name appears on your proof of completion.
Enter a valid email address.	Check that the email address is spelled correctly, e.g. name@company.com.
Enter the company's address (street, postcode and town).	Write the address as it should appear on the invoice, e.g. "Testvej 1, 8000 Aarhus C".
Start again.	The sign-up was interrupted. Reload the page and create the account again.
The answers could not be saved. Try again.	The connection was interrupted. Your answers are still there; press again.
Tick the box "…". GoalCube only sells to businesses.	Tick "We buy as a company, not as a private individual." under the invoice details before you go on to payment.
Tick the box for the terms and the data processing agreement.	Tick the box that accepts the terms and conditions and the data processing agreement before you create the account.
Decide on what the AI was unsure about before you confirm.	The AI has written what it was unsure about. Read it, correct the answers if necessary, and then confirm.
temporarily_unavailable	GoalCube is busy right now. Wait a moment and connect again from your AI.
The check could not be read. Try again.	The page sent something GoalCube could not read. Choose the file again and try again.
The check failed. Error code ….	The check for revealing words and risk of recognition could not be run. Try again. If it happens again, send the error code and your customer number to contact@goalcube.eu – do not send the file itself.
Fill in the invoice details first.	Before you can pay, an administrator must enter the company's name, address, country and VAT number under Settings > Plan.
Invalid request.	The page sent something GoalCube did not expect. Reload the page and try again.
Invalid request. The amount is set by GoalCube.	The amount cannot be changed. Reload the Plan page and press "Get a refund" again.
Invalid request. The amount must be whole cents (a whole number above 0).	For GoalCube staff only: write the amount as e.g. 12.50, find the invoice again and try again.
unknown	An unknown error occurred. Try again; if it happens again, write to contact@goalcube.eu.
Unknown type.	The page is old. Reload it and try again.
Unknown choice.	The page sent a choice GoalCube does not know. Reload the page and try again.
unsupported_grant_type	The AI service asked for something GoalCube does not support. Remove GoalCube in your AI and connect again with the address from Connect AI.
unsupported_response_type	The AI service asked for something GoalCube does not support. Remove GoalCube in your AI and connect again with the address from Connect AI.
The choices for revealing words could not be read. Try again.	The choices for the revealing words did not come through properly. Reload the page, choose the file again and choose for the revealing words again.
We are still waiting for a reply from … about a payment. Try again in an hour.	The message says what is missing or wrong. Fix it and try again.
We are still waiting for a reply from … about your last payment. Try again in an hour.	The message says what is missing or wrong. Fix it and try again.
We are still waiting for a reply from Mollie about your last payment. Try again in an hour.	The message says what is missing or wrong. Fix it and try again.
Choose 30, 90 or 180 days.	A dataset can be extended by 30, 90 or 180 days. Press "Extend" and then one of the buttons.
Choose keep or remove.	Press "Keep" or "Remove access" next to the user in Tasks.
Choose a paid plan.	Choose Personal data or Personal data + People decisions. AI use is free and does not require payment.
Choose a month (YYYY-MM) that is not in the future.	For GoalCube staff only: choose a month that has begun, e.g. this month or last month.
Choose a plan.	Press the button under the plan you want, under Settings > Plan.
Choose one table at a time.	Upload one Excel or CSV file at a time.
Choose an example.	Press one of the examples under Get started, or press "Write your own".
Choose an answer.	Choose an answer to the question before you go on in the course.
Choose monthly or yearly.	The page sent a choice GoalCube does not know. Reload the Plan page and press the monthly or yearly button again.
Choose monthly or yearly. The amount is set by GoalCube.	The amount cannot be changed. Reload the Plan page and press the monthly or yearly button again.
The change could not be saved.	The connection was interrupted. Try again shortly.

Secret terms

Error message	What to do
"…" is already on the list.	The word is already secret. You do not need to add it again.
Secret words are only changed at GoalCube.	The list of secret words cannot be changed from the AI. Go to Secret words at GoalCube.
Each spelling must be 2–… characters.	Write the spellings separated by commas, e.g. "Nordlys, Northern Lights".
At most … other spellings.	Write the main spellings. The word is found regardless of upper and lower case.
At most … secret words.	Delete words you no longer use before you add new ones.
The word is not on the list.	The word has already been deleted. Reload the page.
The word must contain at least one letter.	A secret word must be a word or name, not just numbers. Numbers such as account numbers are hidden automatically.
Enter the word (2–… characters).	Write the word or name that is to be hidden.
Write without names, numbers and secret words. Use roles such as "the HR manager".	The text of the policy must not contain people's names, numbers or your secret words.

Users and passkeys

Error message	What to do
The subscription has been cancelled, but the period is still running. Undo the cancellation below (with your passkey); then you can change plan.	Press "Undo the cancellation" under Settings > Plan and confirm with your passkey. After that you can change plan.
Confirm with your own passkey (for this month only).	For GoalCube staff only: the passkey must confirm exactly the chosen month. Press the button again and confirm with your own passkey.
Confirm with your own passkey (for this amount and this invoice only).	For GoalCube staff only: the passkey must confirm exactly this amount and this invoice. Find the invoice again and confirm with your own passkey.
Confirm with your own passkey.	The confirmation must be made with the passkey of your own user. Log in as yourself and try again.
Users are only created at GoalCube.	Users cannot be created from the AI or the window. Go to Settings > Users and access at GoalCube.
The user does not exist.	The user has been deleted, or the link is old. Open Settings > Users and access and try again.
A test email requires you to be logged in, a confirmed email address on your user, and the email switched on.	Log in and confirm the email address on your user (the link in the confirmation email). Emails are sent only when GoalCube has switched email on.
For more than 250 users, we give you a quote. Write to contact@goalcube.eu.	With more than 250 users, GoalCube makes a quote. Write to contact@goalcube.eu.
The passkey confirmation was cancelled. Try again.	The approval on your phone or computer was cancelled or took too long. Press again and approve straight away.
The passkey confirmation has expired or is not valid. Try again.	It took too long. Press again and approve straight away.
The passkey request has expired. Try again.	It took too long. Press again and approve straight away.
The passkey could not be confirmed.	Use the device and the account the passkey was created on. If that does not work, create a new passkey under Settings > Users and access.
The passkey could not be confirmed. Try again.	Use the device and the account the passkey was created on, and try again. If that does not work, create a new passkey.
The passkey could not be approved.	Try again. If it does not work, create the passkey again under Settings > Users and access.
The passkey could not be approved. Try again.	Try again. If it does not work, create the passkey again under Settings > Users and access.
The passkey does not belong to any user in GoalCube.	The passkey has been deleted or belongs to another account. Create a new passkey under Settings > Users and access.
The price has changed since you started (for example more users). Start the payment again to see the new price.	The number of users or the VAT changed while the payment was open. Start the payment again; nothing has been charged.
Enter the user's name.	Write the name of the person who is to be able to decide cases.
Enter your role, for example "Managing Director" or "Head of HR".	Write your job title in the company when you create the account.
Choose a role.	Choose the user's role. It decides which cases the user may decide.
Choose which AI you use.	Tick at least one AI, e.g. Claude or ChatGPT, when you create the account.

Decisions

Error message	What to do
Decisions are now only made at GoalCube. Click "Open at GoalCube".	Decisions about people cannot be made in the chat window. Press "Open at GoalCube" and decide the case there.
The decisions could not be saved. Try again.	The connection to GoalCube was interrupted. Your choices are still there; press "Save the decisions" again.
Confirm the decision with your passkey.	Your rules require a passkey for decisions. Press "Save the decisions" and approve with Face ID, fingerprint or security key.
Your role (…) is not allowed to decide cases in the area "…".	Your rules allow only certain roles to decide cases in the area. Ask someone with the right role to decide the case, or have an administrator change your role.
The approval has already been decided and cannot be changed.	The cases have been decided, and decisions cannot be changed afterwards. See the decision under Decisions.
The approval does not exist.	The link is wrong or old. Find the case under People decisions or in Tasks.

AI policy

Error message	What to do
Section ...: write a heading (3–80 characters).	Give each of your own sections a short heading.
Section ...: write the text (10–... characters).	Write the text for the section, or remove it.
Confirm that you have read the policy and are authorised to adopt it.	Tick the box above the "Adopt the policy" button.
An adopted policy cannot be changed. Make a new version.	An adopted AI policy is locked. Press "Make a new version", correct it and adopt it again.
At most ... own sections.	Combine your own sections into fewer, longer sections.
The policy has already been adopted.	The policy has been adopted and locked. Make a new version to change it.
The policy does not exist.	The link is wrong or old. Open AI use > Policy in the menu.
The policy is only adopted at GoalCube.	The AI can write a draft, but a person adopts the policy at GoalCube.
Write the role of the person responsible, e.g. "the HR manager".	Write a role, not a name, so that the policy still fits if the person changes job.
Write a role, not a name.	Write e.g. "the HR manager" or "the managing director".
Write at least one approved AI tool.	Write the AI tools the employees may use, e.g. "Microsoft 365 Copilot".
Enter the company name as it should appear on the invoice.	Write the company's official name, e.g. "Testfirma ApS".
Enter the company name.	The name appears at the top of the policy.

Upload and datasets

Error message	What to do
The sheet is too large (max. … kB of text).	Remove columns or rows the AI does not need to use, or split the sheet.
The dataset does not exist.	The dataset has been deleted or renamed. See the list under Datasets.
The dataset could not be read. Error code ….	The file has a format GoalCube cannot read. Save it as Excel (.xlsx) or CSV UTF-8 and try again. If it still does not work, send the error code and your customer number to contact@goalcube.eu – do not send the file itself.
There is no text in "…".	The document is empty or a scanned image. Save it as a PDF with text or as Word.
There is no text in the file. Is it a scanned image? Save the document as a PDF with text, or as Word.	GoalCube does not read text in images. Open the document and save it as a PDF with text or as Word.
A dataset with that name already exists.	Give the dataset a different name, e.g. with a date.
The first sheet in the file is empty.	GoalCube reads only the first sheet in an Excel file. Move the table to the first sheet, or save the sheet as CSV.
The document is too long (at most … pages).	Split the document, or upload only the relevant pages.
The Excel file could not be read. Is it password-protected or damaged?	Remove the password in Excel, or save the file again as .xlsx or CSV UTF-8.
The file is too large (max … kB).	Split the file, or remove columns the AI does not need to use.
The file is too big (at most … MB).	Split the file, or save it without images.
The file is empty.	The file contains no data. Check that you have chosen the right file.
The file did not arrive. Try again.	The connection was interrupted during the upload. Choose the file again.
The file could not be read. Is it password-protected or damaged?	Remove the password, or save the file again, and upload it anew.
The file needs a header row and at least one row.	The first line must be the column names, e.g. Name;Email;City. Below that, one row per record.
Old Excel files (.xls) cannot be read. Save the file as .xlsx or CSV UTF-8.	Open the file in Excel, choose Save As, and choose Excel Workbook (.xlsx).
Give the dataset a name (3–60 characters).	Write a short name, e.g. "Customers 2026". The AI sees the name, so write without the names of people.
At most … documents at a time.	Upload the documents in several rounds.
Max. … columns per file.	Remove columns the AI does not need to use before you upload.
Max. … rows per file.	Split the file into several datasets.
Excel (.xlsx) or CSV only.	Save the file as an Excel workbook (.xlsx) or CSV UTF-8.
Only uploaded datasets have a deletion deadline.	GoalCube's example data has no deletion deadline. Only data you have uploaded yourselves is deleted automatically.
Only uploaded datasets can be deleted.	Example datasets cannot be deleted.
The name contains one of your secret words. The AI sees the dataset's name, so choose another.	Choose a name without your secret words, e.g. "Suppliers 2026".
The task is already marked as done.	The task has been dealt with. You do not need to do anything more.
The task does not exist or cannot be marked.	The task has already been dealt with or cannot be marked manually. Reload Tasks.
Tasks are only marked at GoalCube.	Go to Tasks at GoalCube and press "Mark as done" next to the task.
Enter your VAT number. Without a VAT number, companies outside Denmark cannot pay.	Companies in other EU countries must enter a valid VAT number. They are then invoiced without VAT (reverse charge).
Choose the column that identifies a record (e.g. name or number). It needs to be pseudonymised.	Choose the column that tells the rows apart, e.g. the customer's name or customer number. It becomes the pseudonym the AI uses.
Choose how to handle the column "…".	Choose from the list how the column is protected, e.g. Person's name or Keep.
Choose either a table or documents, not both at once.	Upload tables and documents separately.
Choose at least one document.	Press the field and choose one or more PDF or Word files.

AI inventory

Error message	What to do
Confirm that the description and the answers are correct.	Tick the box under the answers before you press "Confirm the entry".
Describe in one sentence what the AI is to do.	Write at least one short sentence about the purpose, e.g. "The AI finds the most common complaints".
Answer all the questions.	An answer is missing. Go through the questions and choose an answer for each.
Give the use a name, e.g. "Supplier assessment".	The name must be at least 3 characters and say what the AI is used for.
Only automatically approved entries need to be reviewed.	This item requires a confirmation, not just "Looks fine". Press "Confirm" instead.
Only confirmed entries can get a new version.	Confirm the entry first. After that it can get a new version.
The entry is already confirmed and cannot be changed. Create a new entry if the use changes.	Confirmed entries are locked. If the use changes, make a new entry.
The entry does not exist.	The link is wrong or old. Find the use in the AI inventory.
The entry cannot be confirmed automatically.	The use concerns decisions about people or is high-risk. A person must confirm it.
The entry could not be saved. Try again.	The connection was interrupted. Try again shortly.
Entries are only confirmed at GoalCube.	The use is confirmed on GoalCube's own page, not in the chat. Open the link from the AI or from Tasks.
Write without names or numbers of people or companies.	The description is saved in the inventory and seen by the AI. Write about the task, e.g. "applicants for controller", not about specific people.
Unknown purpose.	The page is old. Reload it and try again.

Training

Error message	What to do
At most ... own lessons.	Combine your own lessons into fewer lessons.
At most ... own questions.	Choose the most important questions.
The course is only customised at GoalCube.	Go to Course and proofs of completion at GoalCube and choose Customise the course.
Lesson ...: write a heading (3–80 characters).	Give each of your own lessons a short heading.
Lesson ...: write the text (20–2000 characters).	Write the text of the lesson, or remove the lesson.
Question ...: each answer option at most 150 characters.	Make the answer options shorter.
Question ...: write 2–... answer options.	Each question must have at least two answer options.
Question ...: write the question (10–300 characters).	Write the question as a full sentence.
Question ...: choose the right answer.	Mark which answer option is correct.
Answer all the questions before you confirm (… missing).	Go through the questions and choose an answer for each. GoalCube does not choose answers for you.

Rules

Error message	What to do
Legal requirements cannot be switched off.	Legal requirements are locked. Only recommendations can be turned off.
The rule does not exist.	Reload the rule library and try again.
Briefly say why the rule is being changed.	The reason is saved in the audit log and shown to the auditor.

AI use and tasks

Error message	What to do
Briefly describe how the task was done (e.g. "Email sent to all employees on 9 October").	The note goes into the report for the regulator, so write what and when.

Cannot find the message?

Search for a word from the message in the search box at the top of the page. If it is not there, write to contact@goalcube.eu with the message, your customer number and what you did.

Is there an error code?

If it says "Error code GC-" followed by 8 characters, for example GC-7K3Q9MXA, write the code and your customer number to contact@goalcube.eu. We can usually find the error for 90 days. See What does Error code GC-… mean?.