Errors and fixes
What the error messages mean, and what to do.
Reference
All the details: rules, limits, types and error messages.
Errors
When something isn’t working: why, and what to do.
- ErrorsThe AI gets no data: "the use is not recorded"If the AI says GoalCube is withholding data, the use has not yet been recorded and confirmed. Here is how to get the AI going again.
- ErrorsWhat does Error code GC-… mean?If you see an error code such as GC-7K3Q9MXA, send it with your customer number to contact@goalcube.eu. It says nothing about you; we can usually trace it.
- ErrorsRed warning in Claude: "Use caution before running this prompt"If Claude shows a red box when you use the GoalCube window, it comes from an old version of the window. Here is how to remove it.
- ErrorsThe window in the chat shows an old versionAI services store the GoalCube window. If it looks different from the help articles, remove and add the connector again, and start a new chat.
- ErrorsThe AI says: "You have pasted personal data into the chat"If you paste names or numbers straight into the chat, they go to the AI service. The AI points this out and suggests using GoalCube Personal data.
- ErrorsThe connection to GoalCube no longer worksIf GoalCube was added with an old address ending in a long key, it no longer works. Add GoalCube again with the new address and log in.