Send the case to someone else to decide
Short answer
At the top of the page with the cases you find the link "Send to approver". Use it to send the case to the person who should decide it, for example the HR manager. The recipient opens the link, decides the cases and saves. If you use roles, only users with the right role can decide cases in the area.
How to do it
- Open the case from the AI's window, Tasks or People decisions.
- Press Send to approver at the top and send the link to the right person.
- The person decides the cases. See Decide cases about people.
- Once the cases are decided, you type "continue" in the chat.
If you use roles, only users with a role that may decide cases in the area can save the decision.